Toughest (and Most Common) Interview Question

"So, tell me about yourself?"  You've probably been faced with this question every time you've been interviewed.  You may not have even known it was part of the interview.  It seems like such a harmless question...on the surface.  On the other hand, your first impression rides on this question.  So, how should you answer?

Let's start with what NOT to do.  They don't need your family history, your birthplace, your age, marital status, number of kids, dogs, fish, goldfish...  They don't need to know about any "issues" you are currently facing, why you left your last job, your political or religious views, or anything else that might seem controversial.  Basically, don't waste your first impression by giving details that do not show why you are the PERFECT FIT for the company and the position.

What you DO want to tell them is: Who you are, What you can do, and How you are going to make their company better.  Some call this the "Elevator Speech".  Simply put, if you were riding an elevator with Donald Trump, and you knew that you only had the length of that ride to convince him to give you a job, what would you say?

Let's break down the pieces just a bit.

Who are you?  This is your name, possibly your degrees, certifications, strengths, and any particular skills or abilities that set you apart from your competition.

What can you do?  Give 2-3 BRIEF and SPECIFIC examples of recent successes you've created...a team you lead, a project you completed, an process improvement you developed, etc.  Your comments heat should not be theoretical.  Nothing about what you hope to do or think you could do.  Just the facts.

What are you going to do for the company?  This is where you need to be able to tie your abilities to the needs of the company.  This also means that you have to do some research ahead of time so you know what the company is looking for.  You might also mention how you positively relate to the company's mission or core values to show that you are the right type of person for the job.

You should be able to answer these questions in 30-60 seconds.  It should come across as confident, but not rehearsed.  It should be prepared well in advance of your interview and practiced on a regular basis.  You should be able to present your elevator speech at a family barbecue just as well as you can at a formal interview.  Let's be honest, more jobs come from networking opportunities than from formal interviews anyway, so you might as well give a good first impression at social events too.

Practice, practice, practice.  This needs to be a habit that you add to your list of successful career search activities. 

Strangest Interview Question Ever

Everyone has faced an awkward interview question at some point, but I distinctly recall the one that threw me for a loop.  Not only was this question odd, but it was totally unrelated to the position.  In fact, it was unrelated to just about anything that I could think of.  It was one of those questions where your initial response is probably something like, "Excuse Me? Apparently I didn't hear you right."

While sitting in the room with an elected official and two other company leaders, I was asked, "If you were a character from the Wizard of Oz, which one would you be and why?"  I wish now that I could go back and see the look on my own face when I realized how ridiculous that question was.  How was this job related?  Well, apparently this particular elected official was from Kansas and had a bit of a fascination with the Yellow Brick Road.

So, what could I do?  I stalled for a moment with phrases like, "Hmmm.  Wow.  That's and interesting Question" so that my brain would have a few seconds to formulate a response.  Then, I gave the best HR related answer that I could come up with.

I suggested that of all of the characters, I most identify with Dorothy.  My rationale, I explained, was that Dorothy did not initially have all of the skills and personnel required to achieve her goal.  She developed a team of individuals, each with differing strengths, to assist her in getting home.

I then went on to discuss how great Human Resource Management assembles teams with complementary strengths, all working toward a common goal and how no one individual has all of the necessary talent to make a business successful.  In hindsight, I am actually pretty impressed with my answer.  I am not sure how heavily that question weighed in to the hiring decision, but I am happy to say that I landed the job.

So what is the learning experience in this?  For me, I now realize that there is no way that you can ever be fully prepared for an interview.  You can have good answers prepared for the most common questions, but at times you will need to be ready to think on your feet.  It also taught me that the more questions you practice answering, the better you get at applying good interviewing techniques to difficult situations.

In the next few days, we'll look at some of the more common, and often tricky, interview questions along with some tested tips to help you get through them.  Until then, feel free to post any interesting or difficult questions you've faced into the comment section.  I'd like to add them to our discussion.

Resume Tip: What Are My Skills?

When developing your resume, regardless of the format you choose, you need to be able to clearly define your skills. This can be integrated into your work experience section of a chronological resume, or as a stand-alone section of a functional resume. The difficulty lies in deciding what to list…what am I good at? What is most important? What is too much information?

To me, the best place to start is the job description (hopefully it is available online or on paper). Read through the job description carefully and take a note of anything listed in the description that can be identified as a skill. For example, if the job description says, “Must be able to juggle competing deadlines in a fast-paced environment”, then jot down “Juggle competing deadline” and “fast-paced environment”. These are key phrases that you will want to identify as skills within your resume. Rather than trying to come up with great things to tell them, use THEIR words to tell them what they want to hear.

If the job description is not available, there are other ways to identify the key skills for a position. Careeronestop.org provides an Occupation Profile tool that is very helpful. By entering in the job title that you are researching, and identifying the state that you are applying to work in, you will be shown a list of key “knowledge, skills, and abilities” required for this type of position. You can use these keywords to begin identifying additional skills for your resume.

Identifying skills on your resume can be time consuming, challenging, and require some creativity. However, I have found that putting time and effort into this process significantly increases the odds that your resume will be reviewed and set aside for an interview. My theory is that I would much rather put together and submit 5 solid, well-written resumes than 100 overly general resumes that don’t get a second glance.

Again, resume writing gets easier as you practice. Unfortunately, about the time you get really good at it, you’ll need to stop writing resumes. You’ll be too busy with work!

The Basics of a Great Chronological Resume

So you are ready to put together a resume. You’ve determined (hypothetically) that the chronological resume best displays your skills as they relate to the desired position. Now the question is, where do you start?

In the header, you’ll want to include contact information. Don’t be shy…you want your prospective employer to have plenty of ways to get in touch with you. Include full name, home address, phone number (home or cell, whichever you are most likely to answer), and an email address. A note about email addresses…the pseudo-cool email address you came up with in high school may not give the best impression. If your email address of choice is blondebimbo@lovesagoodtime.com, RUN (don’t walk) over to hotmail and create a new one. I find that firstname.mi.lastname@hotmail.com gives a much more professional feel.

Next, you have a choice. You can start with an objective statement, or move straight into your experience. If you choose to include an objective, keep it short and to the point. Also, keep it focused on the goals of the company, not on your personal career goal. Bad example: I want to begin a new job with a good company that appreciates my talents. Good example: To contribute to the strength and growth of a professional health care organization where my talents can be used to promote improved process efficiencies and create a culture of excellence. Money-zine.com has some additional examples of how to write a great objective statement.

Next, we’ll include work history. People often ask, how many years should I go back. On a surface level, I would say no more than 10 years. However, a better answer is, as far as you need to go back in order to demonstrate that you are a strong candidate for this position. A note of caution, if we are going back 30 years to identify the necessary skills, we may have chosen incorrectly when we decided to use the chronological resume format.

For each position, include the name of the company, your title, the city and state, and the dates that you were there (Month and Year). You’ll want to include a BRIEF description of your role as well as 3-5 of your biggest accomplishment while you were there. Again, a note of caution, your accomplishments listed should have a direct correlation to the position you are applying for. If it’s completely unrelated, it does not make you any more or less qualified for the position, so it just wastes precious space on your resume.

An additional tip, when you are listing your work history, try to include key words from the prospective company’s job description. If they want a motivated self-starter, show them when you were a motivated self-starter! There is no reason to avoid replicating their language.

After your work history, you need to include education, certification, licensure, or other qualification requirements for the position. Here, I would move away from chronological order and simply list the most impressive accomplishments first.

Occasionally, I still see people list their “interests” on their resume. PLEASE DON’T. This is not the time to express your love of long walks on the beach, country music, or contact sports.

This should give you the basics of a great resume. Ideally, it either stayed on one page, or filled two pages. Try not to go beyond two pages. Also, if it ends up sitting at a page and a half, either find another half page of accomplishments, or cut it down to a page. Leaving a page half blank looks like you ran out of stuff to say and gave up.

Sound like a lot of work? It is. It can take quite a while the first time, but it gets much easier as you prepare your second, third, fourth…eventually, it just becomes habit. Success is a habit. Work is a habit. Keep practicing these proven job search techniques and you will be on your way to your next position!

Chronological, Functional, Combination…Which resume works the best?

The answer, of course, is chronological…well, unless something else would work better. There are many different types of resumes and templates out there and each one has a purpose. To answer the question “Which one works best?”, we really need to answer some questions about you.

First of all, what sort of job are you looking for? If you are looking for something in the same career path as your most recent position, the chronological may be right for you. However, if you are giving up your life of fire-fighting to become a librarian, the chronological resume may not be the way to go. You need a resume that draws a logical connection between your past and your desired future.

Another question that needs to be answered is, “Are there any gaps that need to be hidden?” If your work history has been spotty, a functional resume might help you display your skills without bringing attention to your work history. On the other hand, if your work history has been solid, there is no reason to hide your employment history. We need to make sure that we are painting your abilities in the best possible light so that you get noticed.

Some basic generalities…A chronologic resume still seems to be the most traditional and widely accepted resume format. This means that IF you can justify using a chronological format, then this is the route to go. Other, less traditional resume styles should be used when the chronological resume is not an option.

Careeronestop.org has some great resume templates available if you need a place to start. As always, if you have specific questions about resume formatting, feel free to post them in the comments.

Your Resume Will Never Get You a Job

I used to get asked all the time how to write a resume that will get someone a job. The truth is, I can’t. You can’t. No one can. A resume is not designed to get someone a job; it is designed to get an INTERVIEW.

Okay, so you may be reading this and saying, “Well, yea, I knew that.” However, until you truly understand this concept, your resume won’t bring you the results that you are looking for. Getting an interview just means that you have sparked enough interest with your resume that the interviewer would like to learn more about you. You haven’t given them enough information to make a decision yet. This is KEY to writing a good resume. A resume should be written in such a way that the reader is left feeling like they want to know more.

We’ll look at types of resumes, and lengths, and other key ideas in the days to come, but for now, let’s discuss one more essential point.

On a regular basis, I would have people bring me their resume and ask for my advice on how to make it “better”. My first question would always be, “What job are you applying for?” I would estimate that 80% of the time, the answer was, “I don’t know” or “umm…anything”. At that point, we would sit down to talk about how a resume should be catered to the position be applied for. This means that if you don’t know what job you are looking for, you have no way of writing a great resume. It also means that EVERY time you apply for a new position, you will have to spend some time changing your resume to match the current job opening. Again, we’ll discuss how to do this in the coming days, but it seemed worth mentioning early in our discussion.

Sound like a lot of work? It can be. On the other hand, once you make it a habit, it goes pretty quickly. Like we’ve said before, success is a habit. Work is a habit. If you put the proper time and effort into developing a top notch resume, you’ll be talking to hiring managers in no time.

How do I prepare for a phone screen?

The dreaded phone screen. It’s the interview that decides whether or not you get a REAL interview. To make it even more interesting, you have no way of know what the person on the other end of the line is doing, or thinking. He may be taking notes furiously, or checking email, or maybe just lying in bed pretending to be in the office. What’s important here is that YOU are prepared and professional, regardless of what is happening on the interviewer’s side of the conversation.

ERE.net posted a great article about phone screening methods that is worth reading. In the article, they discussed what an interviewer should be looking for to find a top achiever. Let’s take a closer look at a few of their points and figure out how we can prove that WE are achievers. (We are, aren’t we?)

According to the article, phone screeners are looking for logical career changes that lead to a bigger career goal. As a job seeker, this means that I should be able to explain how each new position I have held not only represented a new achievement in my career, but also moved me in one step closer to my ultimate goal (whatever that may be). Truthfully, not all of our career changes may seem that logical (I am a good example of this), but if we can prepare a response ahead of time, we’ll certainly sound better than if we try to improvise.

Secondly, screeners should be looking for achievements. Like any job seeker, we probably listed our top achievement on our resume…take a moment here to double-check. This means we need to start coming up with an additional list. 3-4 solid accomplishments at each position we have held should suffice. These don’t have to be awards or formal recognition. These could be attendance and evaluations, raises, compliments from customers or colleagues, anything that shows that you go above and beyond what is typically expected in your role. This is your opportunity to show that you have a pattern of success that you plan to bring to your next position.

There are several other good points made in this article that are worth noting. It’s a quick read when you have a few minutes, so I would highly recommend it.

In case I haven’t said it enough, success is a habit. Work is a habit. Keep up the search, work hard at it, and the rewards will come.

Ahhh...the weekend

When you're looking for a job, the weekend seems like a bit of a strange thought.  Everyday is the weekend, right?  Well, I guess you could look at it that way, unless you actually want to change things and land that new position you've had youre eye on.

Success is a pattern.  Work is a pattern.  Just because you don't have an office to go to right now doesn't mean you are on vacation.

Here are some tips for your job search:

1. Get up by 8am, Mon - Fri
2. Dress in business casual for your job search, even if you have nowhere to go
3. Participate in job search activities from 9am - 5pm (online search, resume writing, networking, etc.)
4. Take two 15-minute breaks and a 1-hour lunch diring your day
5. At 5pm, be DONE with your search for the day
6. TAKE A WEEKEND on Saturday and Sunday

If you can stay in the habit of working, it will translate into your new career.  Also, it helps to eliminate that nagging, guilty feeling that some are inclined to have on the weekends when they aren't actually looking for work.  Put in a 40 hour week and be content with what you have done.  Trust me, the hard work will eventually pay off.

Dave's Best Work...

Dave Ramsey says...

I just got back from my final night of Dave Ramsey's Financial Peace University (taught via video, not in person).  Dave is a great motivator and a pretty good teacher.  I caught myself at many times thinking, "This guy is getting paid a lot of money to state the obvious".  It's true, most of what Dave has to say is common sense.  Well, I guess it must not be THAT common...I was willing to pay $100 to go and many of you probably have to.

Actually, I highly recommend his class.  Even if you just learn a tidbit here and there, its worth the time and effort.  I like the idea of being able to set a good example for my son.  If I can teach him why credit cards are dangerous and spending cash is safer, I can at least give him a better start in life than what I had.  I'm not saying that I have huge debts that I'll never get out of, but it sure would be nice to be DEBT FREEEEEE...(mimic Dave's radio show here).

So how can we apply this to our job search?  Dave's view of money is somewhat radical by today's standards.  If you run into your next interview screaming "Cash is king" or "Sell the car", you are probably going to need to keep looking for a job.  However, being financially responsible is a great concept for personal and business finance.  Maybe it is time to brush up on cost of capital or the risk of bad debt.  Remember, life-long learning shows that you are serious about continuous improvement.  Employers like to see this in potential candidates.

PS...if none of this made any sense, I highly encourage you to check out Dave Ramsey's Website or pick up his book Financial Peace Revisited.  It's an easy read and it may just make you a millionaire!

From Bored to Boardroom...

They say the recession is over, but the phone isn’t ringing. Where’s the new job offer?  Mr. President, your “jobs bill” sounds great, but why doesn’t it help me?

Out of work, under employed, sick of Oprah (wait, isn’t she retiring?). It’s time to get out there and get a job. Not just any job. It’s time to step into a new and life changing career. But wait…where do I start?

Remembering back to high school, we had to take an aptitude test. What fun? If I remember correctly, it was supposed to tell us what we would be good at and direct us toward a career. Does anyone actually remember what their results were? I sure don’t. If I took that same test now, would it say the same thing…probably not!

So how do I figure out what I should be doing for the rest of my life? Actually, I think it’s pretty simple, if you are willing to put some thought into it. You should do something that you are naturally gifted in and that others would be willing to pay to not have to do. If you are naturally gifted as a chimney sweep, I can probably point you to plenty of home-owners that would rather shell out a few bucks than try to tackle that project. The same goes for just about any manual labor or blue collar job.

But wait…how do I get to the boardroom? I don’t want to push a broom for the rest of my life. Just like chimney sweeps – Directors, CEOs, Finance Managers, and a host of other top-level executives take on tasks that others are unwilling or unable to handle. Are you a great motivator? Are you a strategic visionary? Are you able to lead people to produce superior results? If so, you may have what it takes to secure a seat in Corporate America’s board room.

Regardless of your career goals and aspirations, the first question you need to ask yourself is, “What am I great at that someone else might not be willing or able to do?” Once you’ve answered that question, you’ll be ready to develop a plan to get there.